New and Available now! On Line Subscription Service for Knowledge Maps
Working in collaboration with UK-Housing and a team of specialist consultants, we are delighted to offer a new on line Knowledge Map subscription service.
Details of this service together with an on line demo are currently available via the UK-Housing website. Simply click here.
This initiative starts with the promotion of a standard HR Map and a standard Health & Safety Map - two key areas for any organisation. The beauty of the standard Maps is having everything held centrally, updated automatically and available as an annual subscription service and very competitively priced for this unique solution.
Further Maps will be added with a Green Deal Map next in line. This map is designed to assist organisations with the complexities of what actually needs to be done in response to this new initiative.
Hosted centrally, the Maps are a repository for staff knowledge, often lost over time, and provide a valuable training vehicle for new starters.
Take a tour of the demo now, and see what a standard HR Map can do for your organisation.
February 2012
Salix Homes in latest Housing Technology Magazine
In the latest edition of Housing Technology Magazine (Page 17), we are delighted to see mention of Salix Homes who recently bought the 100 Questions Knowledge Map for customer service and are busy implementing as we speak.The 100 Questions Knowledge Map for Customer Service is particularly relevant for organisations rising to the challenges of how best to provide up to date and accurate information to tenants and staff.
Whether your organisation is already familiar with Knowledge Maps or not, why not take a look at the 100 Questions Knowledge Map for Customer Service. We can organise a quick on-line demo at any time convenient to you.
Just get in touch.
January 2012
Salix Homes take 100 Questions Map for Customer Service
Salix Homes manages around 10,500 council-owned properties across Central Salford and the Beechfarm and Rainsough Brow estates.With the vision of 'more than just a place to live', their primary focus is on their customers and to improve the quality of their homes and neighbourhood, providing a housing service that really responds to individual and community needs.
Salix Homes have become the latest organisation to take the 100 Questions for Customer Service from First Adapt's portfolio of Knowledge Maps. The project, which launches this month, will be implemented in conjunction with their Customer Service Centre strategy and help inform both the quality and consistency of information provided to staff and customers.
October 2011
Stop Press! Livin (formerly Sedgefield Borough Homes) to implement Procurement Knowledge Map
These are exciting times for Livin (formerly Sedgefield Borough Homes). Not only have they got a new name, they are also moving to new premises on a brand new business park just outside Spenneymoor in County Durham. Established on 30 March 2009 following a stock transfer from Sedgefield Borough Council, Livin are a Housing Association, a charitable industrial provident society and a registered provider with the Tenant Services Authority. They currently own in excess of 8,500 properties, 2,700 garages, and 60 commercial properties as well as areas of land, making them the single largest registered provider of social housing in the Durham area.
So, First Adapt is delighted to welcome them as the latest customer to make the decision to implement the Procurement Map in line with their overall procurement strategy. Implementation is due to start in the New Year, so we look forward to a period of close collaboration ahead.
December 2011
Cheshire East Council chooses First Adapt
We are delighted to announce that Cheshire East Council has joined the growing ranks of First Adapt customers. Formed in 2009 as a result of a unitary authority restructure, Cheshire East has taken the First Adapt Procurement Map which will be implemented as part of a strategic Procurement Improvement Programme with the aim of extending this further to HR and Finance.
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