Knowledge Map™ Solutions

Social Media helps Salix with resident engagement

Follow the link to the UK-Housing  website to read the full article summarising research undertaken on behalf of the Salford-based arms-length management organisation, Salix Homes into the use of social media.

The research investigates how Salix Homes can use social media as a new platform for communication, stakeholder engagement and transparency.

The research looked at the way social media can support engagement with residents, provide them with new ways to access services and better position Salix Homes at the forefront of social housing.

Salix Homes are users of the 100 Questions Knowledge Map for Customer Service which provides another strand to the organisations' overall commitment to improving tenant engagement.