Articles

What are Knowledge maps ?

Knowledge Maps™ are a highly visual representation of your organisation’s policies and procedures.  They also provide the facility to simplify and streamline policies before making them available to users in one easy to access place. This place can your organisation's own intranet or website. Knowledge Maps can be tailored to tie in with your corporate branding giving them a familiar look and feel.

Knowledge Map technology has been used to develop further sections of this website, giving you the opportunity to experience just how easy it is to navigate around and to imagine what the power of the maps could do for your organisation.

Knowledge Maps are so easy to use that initial training is minimal. Where you are presented with a coloured shape, more information is available by clicking on it. No coloured shape, no further information - it's as simple as that.

Keeping the Knowledge Maps update is straightforward with very little technical input required, so no heavy strain on resources. With complex policies and procedures streamlined, you can make sure your organisation is delivering one consistent message to staff or customers. Providing consistent high quality information not only improves organisational efficiency, it significantly enhances service delivery too.

• You can make the maps available via an intranet or website
• Knowledge Maps™ are available for all areas of the business including Customer Service, Customer Insight, Finance, Governance, HR, Health and Safety and Procurement
• Documents relating to policies and procedures can be stored in a Document Library
• Knowledge Maps™ can be tailored to tie in with your organisation’s corporate branding
• Using a template approach to get you started, the maps will be designed to meet your organisation’s specific requirements
• Knowledge Maps™ use the underlying power of MooD™  search, find and retrieve technology
• The First Adapt website has been designed largely using Knowledge Map™ technology for a better understanding of what the maps can do
• Knowledge Maps™ are easy to implement and easy to maintain.
• Knowledge Maps™ are easy to navigate and highly intuitive making initial staff training minimal

“I like the simplicity of it. We have a large number of policies and procedures that help our staff deliver a high standard of service to customers. One of the most positive aspects is that the easy to use maps allow staff to access the right policy or procedure at the right time. This enables staff to quickly and easily deal with customer queries”. Liverpool Mutual Homes